Answers to commonly asked customer service, ordering and technical questions
Customer Service
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How can I reach OUP Japan Customer Service?
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Information on how to reach us by e-mail, phone, fax or postal mail is located on the Contact Us page.
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Whom do I contact to eliminate duplicate catalogs or to receive catalogs at a new address, etc.?
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We appreciate your cooperation in supplying us with up-to-date information about your teaching needs so that we only send materials that are relevant to you. Please contact us at elt.japan@oup.com to update your contact information or to remove your name from our mailing list.
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Do you share my name, postal address, or other personal information with other companies?
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Oxford University Press Japan may as necessary share personal information with Oxford University Press in the United Kingdom. Such personal data will be held and used with the utmost adherence to the law. Also, we will never disclose your personal information to a third party organization unless it is required to do so by law or litigation. For more details, please see our Privacy Policy.
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I've heard that you have consultants that can give product presentations and conduct teacher training sessions? How can we get a consultant to visit us?
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Our qualified and professional bilingual team of English Language Teaching Consultants is available to advise teachers on the suitability of all Oxford ELT materials as well as to give teacher training seminars and product workshops. Please contact us at elt.japan@oup.com for details.
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I have a book idea (manuscript) that I would like OUP to publish. Who should I contact?
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There is an Editorial Reviews & Publishing Proposals section on the Contact Us page. Information on contacting editorial staff and the procedure for submitting manuscripts is listed there.
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Availability, Ordering and Prices
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Are all the items listed in the online catalog currently in stock?
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The online catalog lists titles stocked in Japan unless otherwise stated. However, Oxford University Press is a worldwide publisher and with increasing accessibility to global information, teachers may wish to order titles published by the Press that are not stocked in Japan. It is possible to order these non-stock titles but we regret that such an order will take up to eight weeks to fulfill. Also, we are unable to accept returns on these books. Please contact us at elt.japan@oup.com for more information on stock availability and ordering non-stock items.
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I know you carry this item, but I couldn't find it on the OUP Japan website. How can I get more information?
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Oxford University Press is the world's largest university press, publishing over 4,000 new titles a year. We stock only a portion of our global list here in Japan, but it is possible to get information on most OUP titles through our home site in the UK, http://ukcatalogue.oup.com/ . Please contact us at elt.japan@oup.com with any OUP-related questions that cannot be answered online or for more information on stock availability and ordering non-stock items.
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Can I purchase OUP materials online through this website?
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No, as an importer and wholesaler, Oxford University Press Japan does not sell books through direct retail. Please order through your usual local bookseller, or anywhere that foreign books are sold. Should you need help finding a bookseller in your area please visit the How to Buy page or send an e-mail inquiry to elt.japan@oup.com.
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